What happened? My 88 yr old mother was referred to an Endodontist for root canal work. I wanted to get some alternative quotes on the work. I emailed the quote from the Endodontist to Mt Barker Dentists and had the associated xrays sent to the organisation, so they could quote on the work. A written quote supplied without specifying the doctor's name. We accepted the quote and arranged an appointment to complete the work believing the person who accepted the work was qualified to do it and competent in carrying out such a procedure. When and where it happened? 5/2/2019. Mt Barker Dentists, 15 Victoria Cres, Mount Barker SA 5251When did I become aware of the problem? At the appointment when Dr Waldock opened with: "It's a tricky tooth. I don't know if I can do the work."The main issues I am concerned about: This dentist is quoting on work she is not even sure she can successfully carry out. She said she was happy to numb up my mother and "take a look". My mother was not there to get a 3rd opinion; she was there to have the infected tooth disinfected. As Dr Waldock already had the list of work required - the written consultation from the Endodontist - and the accompanying xrays, there was no need to numb up my mother to take a look. I felt that the dentist was just trying to financially take advantage of my mother. When we walked into the room the dentist claimed she had only just looked at the xrays and was not sure if she could carry out the work; to which I responded that there was no point in us being there. Dr Waldock then responded saying that's why she was cheaper than a specialist. I was never informed she was not a specialist in the area of root canal work. I assumed that if dental practitioner quotes on work, as per an endodontist's written consultation/quote, that the person accepting the work can ACTUALLY DO THE WORK! It makes no sense to me how a dentist can quote on work AND arrange an appointment before looking at the xrays! She wasted 2 hours of our time travelling to and from the surgery to be told she was not sure if she could do the work. If this dental practitioner is either unqualified and/or incapable of completing such work she may be putting the public at risk (as well as being unethical by trying to financially take advantage of an aged person).
I have been coming to this dental clinic for many years now....15? In all that time , I have found the Drs here to be both professional and personable in their approach. They give me sound advice and material/information that is relevant to my situation. Now in a brand new building, I would recommend this business to you as your next phone call when any dental issues arise.
welcoming, professional and caring practice where all staff and customers are treated like family. the gentlest and most caring treatment i've ever had.
As a dentist who has worked at this practice, I can personally attest to its brilliance. Mum & Dad have built a beautiful practice in Mt Barker, with care, a love for the dental profession you rarely see & respect for each individual patient that crosses their threshold. This reflects in their associate dentists & the amazing team working at Mt Barker Dentists. It is my chosen practice for my own dental care, even though I live in Sydney. Well done everyone!
Best parents and dentists going around in town! Only ever had one dentist, maybe a little bias cause she's my mum but I always get complimented on how nice my teeth are and she's the one to thank. Spud aka Steve, thanks for all the free toothpaste!
Mt Barker Dentists is an Australian Dentist based in Mount Barker, South Australia. Mt Barker Dentists is located at 15 Victoria Cres, Mount Barker SA 5251, Australia.
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