Called for a quote, put through to service area and had a grumpy guy talk at me. Shame as I live locally but I won't be using this business. If you can't be friendly when asked for a simple quote then I'd hate to see your reaction to an issue.
Went to book car in for service and to order some parts. Very friendly staff and eager to help. When picking up car l found wrong floor mats ordered for front staff went the extra mile to rectify and make right.
Great service!! Awsome to deal with, staff very helpful.10/10
Took our 9 month old MY17 Colorado truck in for it's 15k service on Monday 14/5/18. My wife arranged time off work. Assured the job would only take a couple of hours. When my wife dropped the truck off, she was told there was no loan car available even though a loan car was booked and loan car was written on the job sheet. Loan car eventually sourced when the Service Manager came in. When my wife called for an update on the service, as she had another appointment to be at that afternoon, she was fobbed off by the service advisor who never called her back. Only when I called for the update did the advisor talk to me, despite it being my wife who took the truck in for its service. Then within 24 hours of the truck being serviced, the Malfunction Indicator Lamp came on and roadside assist had to be called. Our truck has to be towed back to Dutton's Holden and I am still awaiting a phone call from the Service Manager. This is unacceptable especially since the problem occurred within 24 hours of the truck being serviced! I called the service advisor to try and arrange a loan vehicle so my wife could get to work as public transport for us where we live isn't an option and was simply told 'no'. So now my wife is unable to get to work and has had to arrange this with her employer. No effort was made to even source a demonstrator or used car that could be made available so my wife could get to work. My wife, who is ex-motor industry including former Holden, is even more livid as the sheer lack of customer service shown by this business is insulting. We had previously been warned about the poor service displayed by the service department but thought we'd give them the benefit of the doubt. They have surpassed all warnings. Never again will we take our vehicle here for service.We have no issues with our vehicle and completely understand that in today's modern vehicles, bugs do occur in the computers. This is not the issue at all, this review is about the rudeness displayed by your service advisor. The rudeness displayed all too often by this individual, a pure lack of empathy and understanding that reeks of a former car salesman. And the reason my wife left her successful career in the motor industry. Customer service makes or breaks a business. To top it all off, to then receive a phone call directly from the Dealer Principle requesting that we delete this review regarding the poor customer service displayed, as it will impact on his business. That was the nail in the coffin. This shows what many people already believe about car dealerships, and how in only two interactions with this advisor, the years spent by other individuals to remove the stigma around car dealerships, has been erased in an instant.So no, we will not delete this review. The service manager came across as warm and genuine in the one interaction we had with him, but this has been overshadowed by the complete opposite shown by the advisor. The negative word of mouth about the service at this dealership is already out there, we were warned regularly over the last two years by neighbours and friends who live in this area but we were prepared to give you the benefit of the doubt. You certainly didn't fail to deliver there.
Very kind and caring service. Looking after my elderly father by driving him to and from their premises so he can spend his day with my mum in her aged care home while his car is being serviced. Thank you so much for your dedicated care.
Duttons Holden Mount Barker is an Australian Car Dealer based in Mount Barker, South Australia. Duttons Holden Mount Barker is located at 23 Mount Barker Rd, Totness SA 5250, Australia.
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